Patient Communication Platform
July 2020
Dear valued patients,
Due to the changes in examination protocol caused by COVID-19, please call further in advanced now that we are booking eye examinations near the end of August. Please note, due to the high volume of bookings we are now implementing a cancellation fee of $25. Thank you for understanding in this matter. We consider it our privilege to continue providing you the best eye care in the safest environment going forward.
Dr. Mitchell & Associates
office@drmitchell.ca
(604) 685-8101
Dear valued patients,
Thank you for seeing us here at Dr. Mitchell and Associates. With COVID-19 on everyone's mind these days, we'd like to reassure everyone that we have been and will continue to be diligent when it comes to cleaning and disinfecting the office everyday, especially all the common surfaces ie. pre-test machines, glasses, counter-tops, chairs, the doorknob, etc.
As a reminder, please practice proper hygiene for the safety of our staff and patients here at Dr. Mitchell's. And if you are sick or think that you may be, please stay at home and give our office a call if you need to cancel an appointment and we can re-book it for another day.
Stay safe out there!
(604) 685-8101
PLEASE NOTE THE FOLLOWING:
- We don't directly bill to any extended insurance company. We will give you and invoice and receipt that you can use to claim.
- If you are a NEW PATIENT to the office, please bring your care card number so we can start a new patient file for you.
- Please wear a mask when coming into the office.
June 2020
Dear valued patients,
Due to the changes in examination protocol caused by COVID-19, there will be an increase of $10 in the eye examination fee effective 10 June 2020. Thank you for understanding in this matter. We consider it our privilege to continue providing you the best eye care in the safest environment going forward.
Dr. Mitchell & Associates
office@drmitchell.ca
(604) 685-8101
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May 2020
Dear valued patients,
We hope you’re all safe! We will start booking appointments on Tuesday, 19 May 2020 from 8:00 AM to 4:00 PM. Our office hours will remain from Monday to Friday 7:30 AM – 5:00 PM.
SAFETY
To keep you and our staff safe, please wear a mask and gloves when coming into the office. If you are sick, think you are sick, or have been in contact with someone who has been tested positive for COVID-19 please refrain from coming into the office for now.
APPOINTMENTS
If you have an appointment with our optometrist or optician, please knock on the door and we will let you in. We will keep the door locked to facilitate the amount of people coming in and out of the office. If you are reading this and you don’t have an appointment booked and plan on visiting, please give our office a call and we will book you one. We will not see any patients that DO NOT have appointment.
GLASSES AND CONTACT LENS PICK-UPS
If you are picking up glasses or contact lenses, give our office a call to let us know that you’re outside and we’ll let you in once we are ready for you. Please note, we can mail contact lenses and glasses to you if you don’t feel comfortable coming downtown. Please let us know if you have any questions. In the meantime, we’d appreciate your cooperation.
Thank you!